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r e t u r n s + e x c h a n g e s

due to the nature of our goods, we cannot accept returns, however we will always strive to ensure the satisfaction of our customers. if you have received a damaged or incorrect item, we will happily replace the item as quickly as possible. if you have an issue, please contact us for help. 

we do not assume responsibility for compensation of returned packages lost in transit.


we do not issue refunds for packages that are lost or stolen.

s h i p p i n g  

our products are made from scratch, in small batches, without preservatives, additives, or chemical ingredients. this ensures the freshest quality is being delivered to you.  please allow 3-5* days for your item to ship.  *business days are monday-friday and do not include weekends.

w h o l e s a l e  o r d e r s / s t o c k i s t s

if you are interested in re-selling potherie products in your shop and would like to become a stockist, please contact us and we will get back to you within 1-2 business days.

whether you’re looking for a unique gift to celebrate a special event or to express appreciation towards clients and staff, potherie is pleased to offer reduced pricing on bulk orders of our products.  please contact us and we will reach out within 1-2 business days with more information about our bulk ordering information. 

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